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1. What forms of payment do you accept?

We accept most forms of payment, including Visa, Mastercard, Discover, AMEX, cash, and checks.

2. What is your return and refund policy?

As outlined in our member policy, we do not offer refunds or returns on any products or services purchased at Sportspark. All sales are final unless otherwise determined by management.

3. Do you accept cash and checks to pay for a membership?

We do accept cash and checks to pay for new memberships, however, a credit card must be placed on file to obtain a new membership. All cash and check payments must be made in person at Sportspark no less than 3 business days prior to the 1st of the month. Checks can be made payable to, "RIOC".

If any check or credit card charge payable to RIOC is not honored, Management will assess a $25 charge for each check and credit card rejected and collects the current and past-due balance in any subsequent month.

4. What spaces can I permit in Sportspark?

There are four spaces available for permitted use in Sportspark: the swimming pool, basketball court, recreational room, and second floor group fitness studio.

5. How do I permit space for an event?

To permit a space within Sportspark, you must contact the Roosevelt Island Public Safety Department (PSD) and follow their instructions.

You many reach PSD via the below methods:

Website: RIOC Permits

Email: wanda.coleman@rioc.ny.gov / stephanie.patino@rioc.ny.gov

Phone: 212-832-4545

In Person: PSD Headquarters, 550 Main Street, Roosevelt Island, NY 10044

6. Where should I submit my permit?

You should submit a permit through the permits department.

7. Do I have to permit out the entire pool, or can I just permit one lane?

The swimming pool can only be permitted for either 3 lanes or all 6 lanes. 

8. I want to permit the basketball court, but I want to play another sport on it. Does Sportspark allow that?

Our court is multipurposed and is outfitted with play lines for two volleyball courts and an indoor soccer court. If you wish to play any other sports, please check with the Public Safety Department to make arrangements prior to submitting your permit request.

9. If I permit out a space, will Sportspark provide related equipment and supplies?

All permit holders are responsible for providing their own equipment, supplies, decorations, and food. The only supplies Sportspark will provide are limited to cleaning tools such as brooms, dustpans, and garbage bins, etc.

10. Is there parking available?

There is metered street parking available on the Westside (Manhattan Side) of the building. Please check at Motorgate Parking Garage (688 Main St) for more additional parking, since metered street parking is limited. 

11. Is the space available for non-athletic functions?

Yes, depending on the nature of the event and the schedule. Please check with the permit department

12. Can I bring food and drinks into the gym?

No. Food is not permitted on the gym floor. Sports drinks must have a cap on them at all times. We provide tables and chairs in the lobby area to accommodate visitors who want to eat or drink before entering the gym space.