The Community Request Tracker system is a new feature on the Roosevelt Island Operating Corporation’s new website. The system allows RIOC to track and address maintenance, grounds and facilities issues submitted by Island residents, businesses and organizations.
For non-emergencies during the week and weekend, Island residents should not call the Island’s Public Safety Department (PSD) but rather submit a FIX IT ticket (click the link provided or go to the “Report A Problem” icon at the homepage of rioc.ny.gov,) and the request is immediately routed to the correct department.
(If you need help navigating the system, call Alonza Robertson, RIOC’s public information officer at 212.832.4540).
Residents can report problems involving animal control, electrical, Island infrastructure, parks and recreation: dead trees, garbage, grass or landscaping; facility cleanliness, field damage and transportation: the Red Bus service or the Tram.
For emergencies, during the week and weekends – electrical outages, flooding etc. - residents should immediately call PSD, at 212.832.4545, and PSD will call the appropriate Roosevelt Island Operating Corporation department to respond.
Again, if you see something, that’s a non-emergency, say something; but to us directly via a ticket and not to PSD.